How myHoval Works > Orders & Invoices

After we have reviewed your order internally, the status of the order will change from 'Ordered' to 'Confirmed'. Only from this point on will all associated documents be available in your myHoval account.

Select the desired order in the order overview. As soon as the status is 'Confirmed', you will find the further documents directly below the 'Order confirmation' button.

Select the order in the order overview. Once the status is 'Partially Invoiced' or 'Completed', you will find the invoice directly below the 'Order Confirmation' button.

An order can be in one of the following statuses:

Ordered: The order is saved in your myHoval account and in our system.

Confirmed: Your order has been internally verified by us.

Partially delivered: At least one item from your order has been delivered.

Delivered: Your order has been completely delivered.

Partially invoiced: In the case of a partial delivery, the delivered items have been invoiced.

Completed: The entire order has been completed and invoiced.

Cancelled: The order has been cancelled.

The Technical Site Address is the address of the end customer where the products are being used or will be put into operation.

There are products in the shopping basket that cannot (yet) be ordered or for which there is only a price on request. The affected products in the shopping basket are marked with a notice. If you remove these products from the shopping basket and recalculate the basket, the 'Buy' button will appear.

It refers to a specific date on which you prefer the products to be delivered to the specified address. This date is subject to availability and confirmation by a Hoval colleague. Once the delivery date is confirmed by a Hoval colleague, no further action is required from you.

This refers to a provisional date when the products are likely to be required. This date is subject to availability and confirmation by a Hoval colleague. Hoval will not automatically deliver; you must request on-demand order separately from the appropriate Hoval department. Please ensure you always provide the order number, reference, and any additional delivery information (telephone number) when making these requests.

You can find the documents for IGH data in the 'Services' section. IGH- und BIM Data.