How myHoval Works > Delivery

The delivery note is located directly within the respective order.

1. Click on 'Orders & Invoices' in your myHoval account overview.
2. Select the respective order.
3. The delivery note can be found as a PDF under the section 'Additional Documents'.

• For an appointment-based order, the goods are automatically delivered on the date specified in the order confirmation.

• By default, delivery is scheduled throughout the day between 7:00 a.m. and 6:00 p.m.

• Deliveries on the same day as the order are not possible due to logistical reasons.

• Whether delivery is possible the day after the order depends on the time of ordering. If the order is received by us by 10 a.m., and depending on stock availability, we can guarantee delivery on the next working day. Delivery will take place throughout the day.

• For an additional fee, delivery on the next working day is possible up to a certain time. There are two possible time slots: delivery by 12 p.m. and delivery by 4 p.m. The additional fee can only be provided upon request, as it is calculated individually and depends on the weight and number of pallets.

• Delivery to different addresses is possible. Please indicate this during the purchasing process in the shopping basket under shipping details. You need to select the items with the different delivery address and then specify or select the additional delivery address.

For efficient delivery, we require:

• A telephone number for the delivery notification from the courier
• The name of the on-site contact person
• The desired time for express delivery