How myHoval Works > Account

The following requirements are necessary for registration in our e-business area:

• Your company must be in the HVAC sector
• You must have a Hoval customer number
• Your company e-mail address and contact details must already be on our system

• If you are not yet a Hoval customer and do not have a Hoval customer number.
• If you are a company operating in the HVAC sector and want to work with Hoval.
• Apply here for your myHoval login and thus a Hoval customer account.
• We will verify your details.
• If the answer is positive, an area manager will contact you.

• If you are already a Hoval customer and have a Hoval customer number.
• Before using the new e-business area for the first time, you must activate your new login once.
• After that, you can always log in directly via the Login page.

• Your personalised or general company e-mail address
• Your Hoval customer number
• Your company's post code

• After providing the necessary information, you will receive an email from us with a confirmation link.
• Click on this link - Please note that the link is only valid for 24 hours.
• Complete or control your personal data
• Set a password

You don't have a Hoval customer account yet, are you a company in the HVAC sector and want to work with us?

• Apply here for a myHoval login and thus a Hoval customer account
• We verify your details
• If the answer is positive, an area manager will contact you

• The company administrator is the person of a company who first activates the login and logs in to myHoval.
• Every company has a myHoval company administrator
• In the myHoval account overview, the company administrator has added the additional menu item Manage users
• The company administrator can add or remove new contacts in his company for myHoval
• The company administrator can deactivate the user accounts of his colleagues in the user administration
• The company administrator may give or revoke the purchase authorisation for other users of his company for the Hoval e-Business area

• The first person in your company to activate the login to myHoval and log in is recorded in our system as a company administrator.
• The name of your company administrator can be found in the Personal Profile menu under myHoval Administrators
• Administrator rights can be easily transferred to another contact person at a later date or extended to other people.

• This is your personalised or general company e-mail address with which you have activated your myHoval login.

• Just click on this link
• Enter your personalised or general company email address
• You will receive an email from us immediately
• Click on the link in the mail. Please note that this link is only valid for 24 hours.
• Enter your new password

• In the myHoval account overview, click on the menu item Personal profile
• In the Personal information section, please click on Edit 

• Log in to myHoval
• Select the menu item Personal Profile
• You can change your password under Settings

OR

• Click on the menu item Login
• Click on the link Forgot your password
• Enter your personalised or general company email address
• You will receive an email with the link to change your password

• This menu item is only available to the company administrator of your company.
• The name of your company administrator can be found in the Personal Profile menu under myHoval Administrators.

• Only the company administrator of a company can add users.
• In the myHoval account overview, click on Manage users
• At the bottom of the user list is the Add User button

• Only the company administrator of a company can remove users.
• In the myHoval account overview, click on Manage users
• Select the respective user, then you will be taken to the user details page
• Click the Delete User button

• Only the company administrator of a company can transfer the administrator rights
• In the myHoval account overview, click on Manage users
• Select the person you want to be the new company administrator
• After that, you will be taken to the user details page
• Activate the Administrator checkbox
• Save
• Select your own account from the list of users
• Uncheck the Administrator checkbox
• Save
• From now on, the administrator rights are transferred from your user to the other

• Only the company administrator of a company can define other company administrators.
• In the myHoval account overview, click on Manage users
• Select the respective user, then you will be taken to the user details page
• Activate the Administrator checkbox
• Save
• From now on, you and the user you just edited are the company administrators in your company

• In the myHoval account overview, click on Address Book
• Company, billing and shipping addresses can be selected and edited separately.
• Enter the correction
• Click Send Request
• Once your details have been verified, they will be transferred to our system

• In the myHoval account overview, click on Address Book
• Click the Add Shipping Address button
• Enter the address details
• Click Send Request
• Once your details have been verified, they will be transferred to our system

• In the myHoval account overview, click on Address Book
• Click on the link
• Set as default delivery address for the desired delivery address